When a gambler has an active scam accusation against a casino, it is usually not feasible to participate in other giveaways the gambling site is offering. The reason for this is that the gambler may or may not be comfortable gambling on the same platform where he is facing the issues. His mind will be in resolving the issues and hence he won't be able to enjoy the time spent on the gambling site.


I guess due to the weekend the support is not being responsive to you. My suggestion will be to wait for Monday or Tuesday and hopefully you will get an answer from the support (though it may or may not be in your favor depending upon the case).