Quote from: holydarkness on Today at 12:32:09 PM

Quote from: Cantsay on Today at 11:00:32 AM

Quote from: markk1 on April 10, 2024, 10:30:41 PM

I wanted to close all games for real money so as not to play (I had a desire to lose everything because of the delay situation or to win more, which is logical). Support provided a link to self-exclude, from a month or more, and you can only close the entire account without the ability to log into it and you will not be able to withdraw funds in the future! And this link comes exactly 24 hours later to your mailbox, nonsense! In normal casinos, the ban can be activated immediately, without waiting 24 hours! I sent them a screenshot from a local casino, which has dozens of times fewer players and there are a lot of options for blocking your account and they work instantly, just follow the link in the letter (the letter arrives immediately, not after 24 hours). I couldn’t resist and started playing, I lost everything, I don’t blame RTP, there’s no question about it.

I just created a new dummy account with a throwaway email (I wasn’t sure what effect the self-exclusion would have on my main account) and using the dummy account I opted for one-month self exclusion and I got an email from bcgame in less than a minute.

So I’m not sure why yours took up to 24 hours - but if you’re not convinced then I can opt for another self exclusion and this time record the whole event so as to prove that it didn’t take up to a minute before I got the mail.

If I am not mistaken, it'll actually have an effect on your self exclusion to your main account, although probably in a way not like what you think will be. At the very least, there is a possibility it'll hinder your ability to self-exclude your main account in the future, given one of the aspect for self-exclusion to lock-in to an account is the IP address.

Currently, the system will be quite confused because they'll read your IP requested for self-exclusion and should be blocked, yet at the same time your IP also doesn't ask for exclusion. Not to mention the possibility of future detection of multi acc as your IP are registered to several accounts. I'll suggest you to sort this out with their live support.

As for testing the link itself, I actually also tested what he claimed to be [that the confirmation email only arrive after 24 hours] just when I made my post above, with my "main" [and only] account, I simply didn't press the confirmation link so it won't be processed [I figure it'll be safer than trying it with disposable account]

And indeed, it come right away, which is why I asked markk1 if that 24 hours are not cool down period.

markk1, pay attention to the time and the Gmail notification icon, it proves that the email come almost instantly right after I click the self exclusion request.

It's funny. The operator explained to me that they do not have an emergency shutdown. There are from one month to six months. I didn’t even check because the self-exclusion says from 1 month.

This doesn't make any sense anymore. For a week they could not withdraw funds to me and did not accept my ID card for verification. So I just lost everything.
I haven't invested a single cent into this casino since I received $3 for signing up from the affiliate. We close the discussion in my case. My red reviews in the profiles
of representatives of this casino will not be deleted. Not accepting an official government document, even if it has “residence permit” printed on it, is nonsense to me.