After 2 months , finally one of their departments answered to my request .
"Hello. Your request has been accepted by us for consideration.
Best Regards,
Andrii Shulhin
Privacy Policy Officer (Data Protection Officer)"
Well that is the most effective way to alarmed the team of each site , when creating a topic against them directly because they knew how much publicity they need from bitcointalk so congrats at least they are responding now.
that's right, there are a lot of websites these days that when there is a problem, they don't respond immediately even if the issue is alarming and it takes too long, they deserve to be exposed for what they are doing because without this, there will certainly be no actions or response from the customer service team. Those people know that there are many users in the forum, so they are responding so quickly now, they are afraid of losing clients.
2 months? LOL.. if it wasn't posted to a big community, they should not facilitate that and would just take your money. There's no way it will take 2 months to figure out if an account has violated the TOS or not because if there's enough evidence they can always forfeit the money. However, we are talking here about a casino which reputation is not good at least in this forum AFAIK, so it's hard to expect that a complaint will be taken care of.
Poster above is right, we should consider researching first before depositing in a casino, not because they are popular or they say they have a license is already safe enough to gamble with them, it's still important to check their reputation.