If the problem was solve then he should update to be fair with 1xBet. But there are really gamblers who doesn't update once their problem is solve, OP is probably one of them. However, knowing the reputation of 1xBet, we can also speculate that maybe OP got tired and just forgot his money.
We don't know what had happen already, but regardless, solving few while leaving more scam accusations stil unressolve doesn't make them earn their good reputation back, so it's still a site to avoid if you'll ask me.
This is OP's last post;
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After 2 months , finally one of their departments answered to my request .
"Hello. Your request has been accepted by us for consideration.
Best Regards,
Andrii Shulhin
Privacy Policy Officer (Data Protection Officer)"
Maybe it's the effect of bitcointalk forum
I don't know and am too sure about what is happening to the OP right now, if the problem has been resolved then congratulations for him but if not, I'm a little sure the OP is tired, for the next time it's best to just play on a gambling site that has a brilliant reputation