No one in their right mind will EVER do business with your company if this is the treatment you serve out.
+10000
It will not matter how cheap ActM's gold rush miners are. People will not order from Ken because it will be a HUGE gamble with money.
If I were interested in buying a miner I would simply buy a more expensive one ($/gh wise), but from a company with better reputation.
Ken's inability to deliver products and refunds will be the downfall of ActM.