Quote from: Shamm on Today at 04:09:46 PM

Quote from: xLays on Today at 11:50:18 AM

Quote from: factor280 on May 03, 2024, 02:05:18 PM

Quote from: factor280 on May 03, 2024, 01:52:39 PM

Quote from: Mrbluntzy on May 03, 2024, 01:48:40 PM

Quote from: Obari on May 03, 2024, 01:47:15 AM

I don’t actually think you’ll get the necessary help and assistance you require with just this post as you’ll need to explain further or better show some more proves of what you’re actually facing and I believe BC. games already have a representative here and it will be more easier for you to get your solution in their Ann thread.

Judging from what OP have said above your comments, you will agree with me that he has already contacted the BC game representatives on the forum and they have not respond to him.

Quote from: factor280 on May 03, 2024, 12:08:30 AM

Update today no reply from any of the forum reps, nor the AAN. Support still has me redoing kyc as it keeps getting reset, to no avail. Still no immediate solution provided.

@factor280, if they are rejecting your drivers license as ID, get a different ID and try it. By right, since you created that topic till today, the BC's representative on the forum is supposed to have given you a positive response.

Already sent them my government Id as well and that was also rejected.

Apparently they are stuck on me sending my passport. (which i did, its just expired). Ill renew it now. Takes about 2 weeks. Guess I have no other choice.

https://ibb.co/CvYgytL

After reading your conversation with the live support, it seems that providing your updated passport should resolve the issue with BCGame. Make sure you submit legitimate documents to prevent any additional problems. It's unfortunate that they no longer accept driver's licenses and postal IDs as valid documents. Hopefully, this is only at BCGame and other casino won't do the same shit.

we don't know the main reason why BC game do this, but one thing for sure they will have the reason on this and we don't know what. Maybe they need more ID's to send with them in order r to proceed to payout but for me after sending the passport or any government IDs then that's Enough to complete the KYC but as I said we don't know the main reason why they do this . And the best thing to do is to wait to their response and then do what they say.

Lately, casinos have been trying to be more strict and conscious of their reputation as well as trying not to fail whatsoever regulatory laws they have to abide as well as protect their casino from scam funds and money launderers and you wouldn’t have to blame them and I think, that’s one major reason why you were asked to do KYC.
I think these whole thing is already making you spend some unexpectedly and I understand how annoying cases like this might be but we also have to bear with them as they also have to abide by rules and regulations as well.