This is really a mess, i've never been in anything like this before. I can't even communicate with them. The only way they want to talk, they have problems sending me emails.
I think it is time for you to move on and accept the fact that this casino is a scam, it’s always a lesson for you to do your own research before getting involved in such situations, 1xbit is tagged all over the internet for many cases and manipulations, I don’t understand how can the license providers didn’t step up yet and at least take away the license from it and there will be more awareness after the news spread out.
Luckily you didn’t deposit a big amount of money, some gamblers have got scammed way bigger sums of money, their support team will only keep turning around until you give up and you will never receive a complete logical answer as we have seen with rest cases, they always find ways to escape from responsibility and fill you with lies and bad arguments.
First, from information contained in the op, as well as information from my previous comments which op replied to, I can tell you for sure that op knew all about the complains, the several bad tags on 1xbit, and all the warnings being issued to gamblers to stay far away from 1xbit, op knew all about this but he adamantly continued to play there because according to him, he never had or has never had any issues with the casino, ops loss is one of those things ignorance can do, knowing that doing this thing is bad but you ignorantly keep on doing it.
Op forgot that for those who are have issues with 1xbit stealing their money, that it didn't happen the very day the users signed up, deposited funds and starting playing on the casino, 1xbit allowed the users play for some time, some even up to a year, 2 year, 5 years before they stole their money.