This is really a mess, i've never been in anything like this before. I can't even communicate with them. The only way they want to talk, they have problems sending me emails.
You are lucky and unlucky at the same time. You are lucky because they didn't scam big amounts/small amounts from you
yet and you are unlucky because you scammed yourself by trusting their crappy self exclusion protocols.
As many have already pointed out, you will not acquire justice from them regarding this matter. Avoid them completely going forward if you don't want this to become a bigger mess.
You have already said it all, there is no need on wasting time deliberating on the stories for the gods on top of their matter, no any experienced member of this forum that will make use of them for any reason, you will not end up being happy if you try do such, its a matter of making research before starting and not that after you have started already, this will serve as a reference for others to learn from.