And even if they thought I was a scammer , why do they just close my account wihout saying anything and dont respond to me or let me in their support anymore? Is this how they treat people? this is so stressfull to go through when I know I have done NOTHING wrong.
That's frustrating when companies do that. Maybe you made a withdrawal that seemed suspicious to them? Or it could be something else going on that we dont know about. Either way, they should have told you why even if you didn't like the answer and i'd try hitting them up every way you can - email, social media, or whatever contact info you can dig up on their site. Just keep bugging them until someone tells you something.
No gambling site has a right to delete any customers account on the basis of a suspicion, there are a laid down procedures that are to be followed in ascertaining that, investigation must be made, maybe a KYC verification request could be issued to the customer to respond to, and assuming the account was suspected of breaching their operational policy then it could have been made known to the customer with evidence showing such. And not to without any statement just disable or deletes a customers account account at the point of withdrawal.
If this is a deliberate act by the company to deny the customer withdrawal of his money then there's no other channels Op would want to use to access them that they would respond to.
I mean we gamblers shouldn't be treated in this manner at all, we do lose so much money to the house and at the glimpse of a bright luck that ushered us a win we're then denied of that money after losing so much previously. It's really frustrating to imagine. I implore that the appropriate body address this matter and see to common resolution.