Quote from: Lida93 on Today at 02:21:20 PM

Quote from: decodx on May 11, 2024, 08:47:17 PM

Quote from: lewdcache on May 11, 2024, 07:41:07 PM

And even if they thought I was a scammer , why do they just close my account wihout saying anything and dont respond to me or let me in their support anymore? Is this how they treat people? this is so stressfull to go through when I know I have done NOTHING wrong.

That's frustrating when companies do that. Maybe you made a withdrawal that seemed suspicious to them? Or it could be something else going on that we dont know about. Either way, they should have told you why even if you didn't like the answer and i'd try hitting them up every way you can - email, social media, or whatever contact info you can dig up on their site. Just keep bugging them until someone tells you something.

No gambling site has a right to delete any customers account on the basis of a suspicion, there are a laid down procedures that are to be followed in ascertaining that, investigation must be made, maybe a KYC verification request could be issued to the customer to respond to, and assuming the account was suspected of breaching their operational policy then it could have been made known to the customer with evidence showing such. And not to without any statement just disable or deletes a customers account account at the point of withdrawal.

If this is a deliberate act by the company to deny the customer withdrawal of his money then there's no other channels Op would want to use to access them that they would respond to.

I mean we gamblers shouldn't be treated in this manner at all, we do lose so much money to the house and at the glimpse of a bright luck that ushered us a win we're then denied of that money after losing so much previously. It's really frustrating to imagine. I implore that the appropriate body address this matter and see to common resolution.

Thanks to everyone that has commented on this page. There seems to be a lot of confusion here. I have nothing to hide like some people are suspicious of. I simply dont know whats relevant to provide here. Betcoin.ag Said I wrote them an email yesterday, that is correct. But my account have been disabled for more than that and no email or anything from Betcoin support. Just simply disabled my account and when I now try to contact support i literally cant get through to them on live chat, which is super stressfull when I am leaving my funds on their site. I choose Betcoin to play at only because of their trust rating on this site.
If anyone thing I should provide "proof" of something, please let me know and i will post whatever you think is relevant here that I can access to. I would post all my betslips and all my transaction history on my account if i could, but i cant login, so i feel like im kind of screwed when it comes to "proving" anything.

What I will do is post the response I got.

https://talkimg.com/images/2024/05/12/1CX5j.jpeg

So.. I am working nights and was asleep during this time. Can i give feedback to Betcoin, that you can try and give your players notice before or rightly after disabling their accounts when they try to withdraw? And can you please send me a kyc verification I can complete on my own time instead of forcing me to complete it within 3 hours when I might be asleep or simply at work and unable to check my mail all the time?
Now I appreciate that Betcoin have responded to me. But I have never experienced this before as someone who have been gambling for 10 years and tried countless of gambling sites.
What do you people think?

I appreciate Betcoin for getting back to me on this, but I am also not entirely happy with the process as this is making me very stressed. my account was disabled without telling me and I cant make the verification because I get an email at a random hour of the day saying I need to make a verification within 3 hours so now I replied and had to ask them to send it again, which might take another 24 hours and I might miss checking my mail in time.