glad that you were able to see their verification link before it expires and have finally been allowed to withdraw your funds out of their gambling site.
I have no idea why Betcoin make it this difficult for people. Most sites dont have a deadline for how quick the kyc has to be done like this. at least not within 2-5 hours after a sent email that you as a customer may or may not see in time.. This together with the disabled account without any notice + that they make you unable to contact their live support makes me very concerned for how Betcoin treats its customers, and i think there is much that can be improved here to make this experience WAY less stressfull for us.
I am not justifying them but there could have been some misunderstanding, miscommunication or technical difficulties which led you to your issue with them. anyway, all in all at least everything went in your favor and got the issue resolved. perhaps you should also update the title of the thread as "resolved"