Quote from: CryptSafe on Today at 07:16:42 PM

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8. Deposit of Funds
8.1. All deposits should be made from an account or payment system or credit card that is registered in your own name, and any deposits made in any other currency will be converted using the daily exchange rate obtained from oanda.com, or at our own bank's or our payment processor’s prevailing rate of exchange following which your Account will be deposited accordingly. Note that some payment systems may apply additional currency exchange fees which will be deducted from the sum of your deposit

9.4. We reserve the right to request photo ID, address confirmation or perform additional verification procedures (request your selfie, arrange a verification call etc.) for the purpose of identity verification prior to granting any withdrawals from your Account. We also reserve our rights to perform identity verification at any time during the lifetime of your relationship with us.

OP I am meant to understand that telegram is an anonymous platform and possibly you chose there for that purpose. Now why do you want players to send or make payment with account that bears their names with cards. How about if a player deposits from their wallets with no name and means of identity, would you deny them of deposit? And another thing I saw is that you did not mention KYC but you stated in one of the paragraph that you can request for KYC if the needs arises. Would it not have been better you stated it clear for all to see that you have a KYC policy so that nobody feels tricked after playing and wanting to withdraw and you request for KYC.

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9.5. All withdrawals must be made to the original debit, credit card, bank account, method of payment used to make the payment to your Account. We may, and always at our own discretion, allow you to withdraw to a payment method from which your original deposit did not originate. This will always be subject to additional security checks.

What are the security checks put in place for this exercise when such scenario comes up. Can you state them here so that everyone can see it and possibly make suggestions on how to improve on it to serve your better.

Hey! We'd love it if everyone would own crypto or would want to gamble with it. Unfortunately that's not the case yet, which is why we also offer the option to buy crypto by using a card for example. This service is provided by a 3rd party and as explained on earlier post, they might have separate verification similar to crypto exchanges.

Regarding denying a crypto deposit, we don't have any KYC procedures before making a crypto deposit and therefore we wouldn't be be able to deny such if customer is able to make a deposit. KYC itself is not really our unique selling points towards players and us and many crypto casinos being licensed, there's a possibility that KYC procedures could be triggered based on player actions whether it's buying crypto or trying to fraud us and so on.

This is what we wrote earlier about the KYC procedures:

Quote from: Playgram.io on May 10, 2024, 09:51:48 PM

When it comes to KYC procedures. It can be triggered for example based on which deposit method is being used: Choose between Crypto or Buy Crypto. The latter option uses a third-party on-ramp service, and we have no control over whether they enforce KYC, similar to many crypto exchanges.

Then where KYC procedures are mostly used is, as unfortunate as it is: To prevent fraudulent activity. Whether it's multi-accounting, bonus abuse, money laundering or taking over someones account etc.

About the additional security checks. It really depends on case by case basis what the check would be whether it's a fraud or a legit player. I cannot unfortunately go any more deeper on that.

Quote from: notblox1 on Today at 08:35:19 PM

Quote from: Playgram.io on May 10, 2024, 11:34:35 AM

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Welcome to bitcointalk forum!
I opened Playgram casino in telegram and I it all worked great, I dont see any registration or login form, that is very nice and fast way to play games.
But is someone going to ask me for KYC verification in future for withdrawing or any other reasons, and how will that work?

Thank you! One click registration is quite magical Wink

I think the reply to CryptSafe on this post explains the basic of KYC procedures for you as well.

Play responsibly,

Casino Manager

Playgram