Good news! they sent me another kyc verification again, I did it and passed! My withdrawal was paid to me within an hour!
Thankfully i saw this 1 hour before the verification link expire again. I have no idea why Betcoin make it this difficult for people. Most sites dont have a deadline for how quick the kyc has to be done like this. at least not within 2-5 hours after a sent email that you as a customer may or may not see in time.. This together with the disabled account without any notice + that they make you unable to contact their live support makes me very concerned for how Betcoin treats its customers, and i think there is much that can be improved here to make this experience WAY less stressfull for us.
Anyways, I hope that Betcoin take my concerns as feedback and I will mark this site as one that can be trusted since I got paid out in the end, when i did the KYC it was very very smooth from there.
Thanks to everyone that commented and tried to help me resolve this! Take care.
It's good that the casino problem has been resolved and the amount that you should have released has been released, because, in my mind, Betcoin has been in this field of the crypto space for a long time, and the reputation that it has established in this gambling industry is good.
And yes, they gave you a response to your problem, and their admin is active in their ann thread section, but if it's a casino that's new to this field, your problem probably won't be solved right away.