Quote from: holydarkness on May 16, 2024, 03:55:27 PM

Quote from: Betcoin.AG on May 16, 2024, 01:01:16 PM

Quote from: lewdcache on May 16, 2024, 02:37:43 AM

And the thread is good to highlight how bad they treat their players

The live chat staff does not deal with security matters. We kept your chat account open when we suspended your account so that if you contacted us via chat, we could refer you to email. Once that was done, you no longer needed to chat. Both of your emails were responded to within 24 hours and your KYC review took 40 minutes, before processing your withdrawal. In the email to you, when you were paid in full days ago, we explained why account was permanently closed. The scam accusation board is not to review customer service. You are breaking the forum rules.

Oh? Do I understand correctly that explanation is actually already given to OP about why he got his account [initially] restricted and --upon KYC completion and you fulfilled your obligation to OP by allowing him to take his funds-- permanently closed? So this statement by OP is rather incorrect?

Quote from: lewdcache on May 16, 2024, 02:16:11 AM

No mention of why you just disable players account without giving them any notice or how you ban players disabled accs from your live support so they cant contact you there. You are hardly "victims" here as this is common practice at Betcoin.ag. You could have also told me when and where I will receieve my KYC and not just dump it at me at a random hour " here take 180 minutes to complete this otherwise the link will be gone". Take responsibility for your own mess of a system.

https://talkimg.com/images/2024/05/17/13DW2.png

This is what I got AFTER my KYC. I got no email or anything when they disabled my account. Does Betcoin think its not stressful at all when you decide to just disable ones acc without giving notice? Ask around and see what you think. I have to hunt them down in order to make sure I get my funds.

I also didnt move thread to "scam/accusation" part of the forum. Someone did that for me.

OP, betcoin will not share the email being referred here as they highly valued their players privacy. If you can provide us the said email and disprove them, that explanation was not given to you on any correspondencies up to this point, it'll be nice.

Otherwise, everything is cleared.

Well, to be clear, actually, everything got cleared when they refunded you, there is no scam happens from their side from that moment and this accusation become rather invalid as the problem got cleared, thus, resolved.