Quote from: frhiraldo on Today at 08:38:41 AM

Quote from: Sunderland on May 23, 2024, 09:28:22 PM

Quote from: frhiraldo on May 23, 2024, 07:29:11 PM

I tried to make a withdraw from the website Fortunejack, and the company decided that I'm a person who I'm not, so they have decided unilaterally and immediately to close my account with all my profits, which were approximately 2600 usdt

Is this mean that they accused you with multi account and abuse the sports betting?
Im pretty sure that the problem is related to sports betting after reading your first post about 1xbet.

Quote from: frhiraldo on May 23, 2024, 07:29:11 PM

They do not have any proof of IP, country of connection, mobile device, nothing of that

I demand that they return the profits obtained by playing with them legitimately, but they dont answer any more emails and closed my account so i cant even get in to check my data inside.

they are a total scammer, run away from this website

Casino will not simply close and confiscate funds in your account without a strong evidence.
Usually they will ask suspected users to carry out the KYC first before taking any action, unless the evidence they have is more than sufficient.

As acroman08 wrote above, you have to be more specific in explaining about this case, including the conversations between you with FJ support.

they didnt even allow me to pass the KYC first!

i ask them by email to do so before they decide to close permanently my account, but they didnt. because actually their KYC as i read in few sites isnt just send ID photo, they ask actually ask you to use the webcam and make from there the KYC by scanning your ID and your face. how can they accuse of being someone else without even giving me the change to prove the contrary?

i will attach email screenshots to prove it

they are a scammers!

It is good that you add screenshots of your conversation with them so that we can have a proper understanding of what happened and know what to tell you. Only writeup is not an evidence. I hope that you didn't break their ToS.

Have you withdraw money from your fortunejack account before. I am asking this to know why your account will just be blocked, I guess you went wrong somewhere. I am not in support of their actions but be calm.