If they act faster then provably that lots of people will be confident again to test out their casino since all gamblers are watching on how a casino will solve its users issues.
The sure did have a rough start - if they want to gain the trust of the community ( which theirs is currently dwindling due to the scam thread that was created against them) they would have to work on their website interface, implement a new bonus (but with a stricter rule to help prevent abuses)that way people would know that they ain’t just idle about the whole thing but are indeed working to make everything better.
Their account has been offline for quite sometime now. - I remember during the first days of launching they were really hyperactive -but that has died down (probably because of the experience they had).
But that bad experience they had was actually their fault because they maybe didn't properly prepared themselves for a big crowd or traffic that's on the forum to test out their service and the moment they launched it all chaos but like you say if they respond fast then they might resort the issue of their trust in the community but as it's stand , I don't think they are doing anything about the issue although I can't verify that for a certain.
I could remember few months back a popular casino bc.game had similar issues with their trust here on the forum due to maybe poor customer service response but they acted fasted and resolve every issue and accusations on their casino and today they are looking strong and active with alot of users gambling and partaking in their bonus offers.