Quote from: holydarkness on May 30, 2024, 04:00:02 PM

Quote from: elegigglebets on May 30, 2024, 12:03:38 PM

Askgamblers in unwilling to even open my case for investigation :

''After careful consideration of your case, AskGamblers Complaint Team reached to the conclusion that you must forward the dispute in front of the relevant Gambling Authority directly as they are the only competent authority to conduct proper investigation and reach to justified decision whether there was any breach of the regulatory requirements or not.''

Livechat support said that once ''''fraud''''' is mentioned as the reason of the ban by the casino, the casino's regulator is the only body which may conduct the proper investigation.

Only problem is that the curacao license provider that coins.game uses is unreachable. Any other third party mediators that I can try?

What do you mean by unreachable? Like your email got bumped off? Coins are with GamingCuracao, disputes against them should be escalated and submitted to info@gaming-curacao.com. Have you try this?

GamingCuracao doesn't have an official complaints portal on their website like other curacao license providers (ex. Curacao e-gaming). That email address is useless as they never answer any email you send to them, I've tried in the past with other bookmakers.