OK, that makes sense, you just didn't write precisely earlier.
For such a scenario, you should have a mandatory (before exchanging process) field for the refund address, as well as a mandatory (before exchanging process) download letter of guarantee with all order information. Accidentally closing the browser complicates things quite a bit. For example where to enter my order code after reopening your site?
You know, this is a very valuable remark and it makes sense. I will pass this on to the team, and we will consider adding an option to specify the return address before creating an order (optional), as well as adding a guarantee letter and a separate column on the website, so that if the page is closed, the client can return to the order page using the unique order number. This is exactly why our platform is currently in beta mode, to hear the opinions, suggestions, and comments of all users in order to make the platform better.
If users could specify the wallet address before getting the refund, then it's okay. But you said it's an automated process which may confuse examplens and the line "the funds will automatically return to the address from which the payment for the exchange request was made". After reading that line, I also thought the refund would return to the address it came from.
Automated in the sense that the client does not need to contact support to request a refund, but simply specify the address to which they would like the refund to be sent and click the submit button. But as we mentioned above, we will discuss with the team the idea of also adding the option to specify the return address before creating an order.
at this stage, It will be appropriate to add Proof of Reserve or deposit 1 Bitcoin in the forum’s escrow. This will help to trust the service as they are sure that their money is safe because there is a deposit in the escrow.
Yes, our goal is to make this as transparent as possible for our clients, and we have several ideas, including guarantee letters, that we plan to implement.