Just an update, haven't received any emails for links in almost 24 hours, despite having requested almost every hour. Of course daily ad emails seem to come in perfectly every day. I will be optimistic and say hopefully this means they are actively working on the user requested email side. Would be nice to see a banner on the site warning users of delays in links.
I doubt if they will do the warning banner about the email delay on the website because it will cause panic even to user that is not affected. The support is already working on it so it’s better to just wait for them since they are already acknowledging the problem.
You can refer to this last announcement of the reps here and also just follow his account to become updated on the news regarding the casino.
The mail backlog is still ongoing but is slowly being cleared. We have also taken note of your concerns regarding our support services. To address this, we are actively identifying and onboarding new team members dedicated to enhancing our support and ensuring a smoother experience for all users.
I hear you, but I think panic sets in more when first, you don't get the email, then going to social media and seeing that there are tons of people not able to withdraw. Pretty sure this community has experienced enough shell shock when projects go quiet. Just an opinion though. Heck, allot of those Twitter accounts probably don't access bitcointalk, which is the only place there has been any response. I think just a, "were working on it" would be allot better than nothing.