Quote from: Poker Player on June 04, 2024, 08:46:44 AM

If you are going to oppose a flag, the least you can do is to read the OP of the thread it links to as it doesn't just talk about the withdrawal problem and "the problem of withdrawal" doesn't appear anywhere in the flag.

Read the entire first post again, there were several updates, maybe you missed something.

The flag is based on this:

Quote from: hosseinimr93 on May 28, 2024, 10:24:13 AM

The main issues in the past days have been as follows.

Users don't get the authorization email when requesting withdrawals and only those users that have enabled 2FA could make withdrawal.
Until a few hours ago, those users that had enabled 2FA could make withdrawal without any need to confirm the withdrawal via their email. According to reports posted by some users in their thread, in the past hours, even those users that have enabled 2FA have been unable to withdraw their fund.
Some users reported they get an error saying the password is incorrect while they entered the correct password. Also, there is no way to reset the password, since they don't receive the email.
Freebitco's representative, TheQuin is no longer responsive to users. He was very active before. freebitco.in PR still makes the promotional posts without any notice to users issues.

In the meantime, many users have confirmed that they have successfully verified the withdrawal request via confirmation email, as well as that they have successfully received withdrawal funds. As the OP confirmed adding an update

Quote from: hosseinimr93 on May 28, 2024, 10:24:13 AM

Update (June 02, 2024):
I just requested a withdrawal. I got the authorization email in a few seconds and received the payment.
It seems that the email issue has been solved.

Update (June 03, 2024):
I reset my password, enabled 2FA and also changed my withdrawal address in my profile. I received the authorization emails and could do all of them successfully.
It seems that the service is working well now.

It could be concluded that the initial problem (technical problem with email authorization reflected on the withdrawal process) when opening this discussion has been solved.
A flag that has a "solved" mark in reference, cannot be suitable.

Quote from: NotATether on June 04, 2024, 10:18:53 AM

I've supported the flag not only because of the aforementioned problems but also due to the fact that there is no talk about any of these events from the upper management of Freebitcoin. There was literally only the PR account making a statement about email backlogs and that's it. None of the other problems were acknowledged. No other announcement on other social media, nothing.

This flag is not directly related to their poor communication and support. I guess they should have informed us about everything, which part of the code caused the problem or which line in the firewall stopped processing the email.
I agree that they have poor support, in fact, it's better to say that they don't have it. But this problem has existed with them for years.

What message are we sending to all other services if we don't want to acknowledge someone's effort to fix the issue? There are many services that I don't like, but my personal views are not enough to label someone negatively if there are no real elements for it.
To be clear, I'm not here defending Freebitco, I just think that the wrong flag diminishes the value of the trust system on this forum.