Quote from: Slow death on Today at 05:55:42 PM

Quote from: Cointalker2000 on Today at 01:41:17 PM

Quote from: SportBet.one on June 06, 2024, 05:21:32 PM

Dear Community Members,

We appreciate your feedback and concerns regarding our responsible gambling policy. We take these matters very seriously and want to assure you that we have thoroughly reviewed our system to ensure that it is functioning correctly.

At Sportbet.one, we are committed to promoting responsible gambling and providing a safe environment for our users. Our policy includes a cooling-off period and tailored self-exclusion durations to help users maintain control over their gambling activities. Here's a reminder of how our responsible gambling policy works:

Cooling-Off Period: When a user requests account closure, we implement a 24-hour cooling-off period during which the account and any linked accounts are temporarily disabled. This allows users time to reflect on their decision without the pressure of immediate gambling options.

Tailored Self-Exclusion Durations: After the cooling-off period, we offer personalized self-exclusion options. Users can choose exclusion periods ranging from one day to permanent exclusion, with intermediate options such as one week, one month, three months, six months, and one year. This flexibility ensures that the self-exclusion duration aligns with the user's needs and promotes healthier gambling habits.

Recognizing that the journey to responsible gambling doesn't stop at self-exclusion, we urge those with concerns about their gambling habits to seek professional advice. You can start from these accredited resources and organizations: GamCare, Gambling Therapy, and the National Council on Problem Gambling. Counseling is the next step if you feel the problem persists and you need treatment.

Sportbet.one highlights its commitment to the well-being of its community, so you can contact our support 24/7 and request assistance in enabling the cooling-off period. Remember, you’re not alone; we’ve got you!

We apologize for any inconvenience or harm caused by any issues you have experienced. At Sportbet.one we value your reviews and feedback, and we are here to support you. If you continue to encounter problems or have any further concerns, please do not hesitate to reach out to our support team directly. We are committed to addressing any issues promptly and effectively.

Thank you for your understanding and for being a part of our community.

While this is encouraging to read. It is clearly not enough to apologies for the harm you caused. You are admitting here that your responsible gambling policies were not followed correctly for myself and others The harm caused was to your direct gain. Refunds are due for when you failed in your duty of care, which you acknowledge here.

Have you ever seen someone shut down the beer factory because there were many cases of alcohol addicts? Would it be fair to blame casinos for the losses people are having during fair games? Would it be fair to blame casinos for the increase in addicted people? Is it the duty of casinos to cure gambling addicts? I think not! It is your responsibility to play and manage your time and money well, it is your responsibility to control yourself during the game, and when you realize that you have crossed the limit and are dependent on the game, then you must take responsibility and ask for help in the real world and not be blaming other people for your mistakes, what are you doing Is putting the blame on the casino to escape your guilt and not seek treatment

Every person who has a problem with gambling, before seeking treatment, keeps blaming other people for their illness, because it is a way for them to not admit their guilt and feel good, but the problem with that is that they will not search for treatment that works, closing an account is not a way that will cure the addiction, the only way to cure the addiction is search for help in the real world and staying away from the internet for a long time and away from gambling and any other game. As long as you worry about gambling, with this casino, you are not curing yourself, you will continue to depend on gambling. the casino can be part of them by putting something in their TOS about closing accounts, they can put 3, 4, 5 or whatever days they want as the date for closing the person's account, they are within their right, especially because they have a license from the curacao and follow the laws of curacao and not the laws of europe. In Europe they can keep putting laws about how casinos should act towards addicts, but in Curacao the laws are lenient and they don't even care much about it. It's up to you to control yourself and take care of yourself

You are right in some ways. If the casino came on here and said, ‘yep if you ask to self exclude we make you wait four days’ then fine, that is their policy good for them. However, if the casino comes here and says we protect our players in certain ways and fail to do that, it is in part their responsibility for any harm caused after someone self excludes. They did not live up to the responsible gambling policys and that is down to them, because they have mislead customers. Which in its own way makes the games unfair.