Hi, I appreciate your post here and your full commitment to help addiction. If I may ruin the mood... do you mind to attend to
other thread? The scam accusation against you? Perhaps it'll be better to allocate time and resources to get to the end of it, so we can all rest assured that there is no foul play by any side.
Thank you for reminding! Our representative has already replied there earlier, but we'll take this issue under further investigation.
As was said earlier, our risk management department and anti-fraud system closely monitor suspicious actions. Certain players have been identified using similar strategies to quickly meet bonus wagering requirements through sports betting.
We cannot disclose the details of our investigations to avoid giving potential abusers information that could help them circumvent our anti-fraud measures.
I think the question is relatively simple, did your team flagged that user simply from the similarity of betting pattern with other abusers, or is there any other findings that support this allegation?
To put it in other perspective, if the allegation is only based on his betting preference, sportsbetting, that's probably simply because he prefer sportsbetting instead of casino, and that he couldn't care less or perhaps even clueless that sport wagering requirement are lower than casino. After all, it's in your name, sport-bet, there is a chance that people come to your platform to do sportsbetting although you also offers casino games.
The point is, if your team made a false-positive detection, it's ok. Accident happens. I believe the forum will not put it against you if you clear it quickly rather than prolonging the issue by arguing with obscure explanation. There are other big casinos in the past who made bad call, they simply admitted that it was their bad, and the forum move on.
Those things above are, of course, said with an assumption that the only similarity the player had was his betting pattern and/or not enough other incriminating proof that ties him with other abusers.