Quote from: Rollbit Razer on Today at 04:59:34 PM

Quote from: Petermario on Today at 11:32:25 AM

Hi all,

This is my first post here and I am not sure where else to denounce this, Rollbit has just banned and wiped out my account with $64K on it. They argue that this is because I am in breach of their ToS, as I have logged in on an "unauthorised location".

I have been using Rollbit for a long time and I signed up in Luxembourg, the country which I live in. I am originally from Spain and use a Spanish phone data provider, which consequently shows my location as Spain. However, I have never received or been prompted a popup saying that I was connecting from a restricted location. So I want to clarify that I have never knowingly breached the terms. I also understood I was adhering to the rules, given, as I say, I was connecting from Luxembourg, where I live. Therefore it came at great surprise for me when this is all of a sudden an issue.

I must point out that I have been making deposits and withdrawals for over a year now without any issues, it was only when I won considerably when suddenly they came up with this issue, given that I was getting no pop up or prompt that logging in from Spain will result in my account being completely wiped.

All I am asking at this point is that they allow me to fully KYC if necessary, to prove that the above is true and I do in fact reside in Luxembourg (authorised location), so that they will let me withdraw my funds and move on.

I would really appreciate if anyone can provide any help on this, and if someone knows any lawyer I can contact to help me with this, as this is completely illegal.

Thank you very much

Thanks for posting this here.

OP has been given a detailed response about this in 3 seperate locations today. First via our support, then via my X DMs and finally via a public response to a Tweet made by OP.

OP had their deposit returned (including an extra $1,357.41) and account closed after their own admission of playing from Spain and the UK. We are prohibited from accepting players from these regions, as per the terms of our license.

OP claims to be residing in Luxembourg, but our data does not support this, nor does it negate the fact that they've been playing from restricted regions.

I ran a query that looks at every request we've had from their player account. From the 1,872 unique IP addresses, here is the breakdown:
Spain: 1,420 (75.85%)
United Kingdom: 442 (23.61%)
Other (mostly attributed to VPN activity): 0.54%

Out of all 1,872 unique addresses, not one is from Luxembourg.

Furthermore, OP would have seen a warning stating they are connecting from a restricted region upon each connection from Spain or the UK.

Is there a reason why you don’t geo ban restricted countries? There may be times when the banned countries change and players aren’t going to realize the change in ToS.