We have made an inquiry about the match-fixing allegations with a competent authority and an investigation was started. Funds will not be released, nor any further information shared until these investigations are completed. This is standard procedure and trumps any potential arbitration process. Thank you for your help!
And why should you be the only ones in the betting world be feeling aggrieved to the point of declaring this game fixed?? Is it because of the players high winning rate that your alarm bells went off and declared the players games fixed ??
Tbh, I wouldn't be surprised if you are actually investigating the player and not that the game was fixed!!
And to simply all this, why didn't you ask other bookies around the forum to facilitate closure of this case because they too likely had this game on their books..