They will certainly not publicly present here the details of how their email server was hacked.
I know that, and i was never asking them to post anything 'sensitive', i wasn't just clear on what they said earlier, but now i am.
We understand that gaining user trust is challenging, but we assure you that this situation will not happen again.
Glad you were able to clarify what actuallu happened. Yeah, building trust is difficult, but if you and your team continue to work on your service and be open to queries and customer complaints, you'll grow faster. Goodluck.