You don't accept messages from Newbies, what is the best way to contact support and get a response?
I've been waiting for 2 months.
Hi ShowOff and Fivestar4everMVP
Thank you for your posts.
The Account name 'CSFBC' stands for Customer Support Free Bitco.in, I appreciate your feedback regarding the name and text description. Therefore, I will looking at this in more detail, so as to better represent the Customer Support Team and facilitate ease of use for everyone.
Best Regards,
Customer Support Team
FreeBitco.inHere is one merit in case the rep still hasn't opened messages for newbies.
From the account name "CSFBC", I think it represents "Customer Service Freebitco.in". But first, welcome to the forum and congratulations on your new job. I really hope that many issues are resolved fairly when casinos have customer support representatives on the forum.
I think it's more like "Customer service for freebitco casino", but still, the abbreviation doesn't really stand out if you ask me, most especially when it comes to forum members being able to know or differentiate normal regular users from the customer support, that Monika still looks more like it's a normal user if you ask me.
What would have been more appropriate as a username for the customer care would be "Freebitco CM" or "Freebitco CS", the "CM" simply means "Community manager", while the "CS" simply means "Customer support".
We all only are guessing what the username means. I believe it was chosen intentionally but what it means, we will when the CSFBC account confirms it and I hope it will come together with a text description on the account too.
Customer Support
Customer Service
They are all good and honestly, I don't care what will be used and I only recommended CSFBC account and the operator needs to add an account description for its role on FreeBitco.in company. It's simple but can help to avoid incorrect understanding.
Man, if only you guys actually listened to feedback here and hired an actual user who knows the forum and can deal. Practically, someone like TheQuin but actually being active.
@CSFBC: First step now, update your profile properly, get FBC to merit you 10 points, and buy Copper Membership. Then you'll be able to receive messages and remove some restrictions.
And they have enough funds to pay the users. But whole Freebitco system is backdated (withdrawal method, support system, etc).
About withdrawal method, Yep, I think several years ago when Segwit was happening, TheQuin did respond about this, he said the cost and effort of upgrading the entire wallet system was too expensive, especially because of consolidating all the dust.
It didn't really make sense to me, because if you waited even longer, BTC gets more expensive, and you lose every time you process on legacy.
FBC has to seriously consider upgrading wallet system man.