I am waiting for their email to let you people know.
So this is not the bet you are referring?
The bet number you provided is currently settled as a win in our system if it was correct.
The representative here was contacted through telegram by @holydarkness as we can see on the reply, then maybe you can try to contact them as well to get a fast response. Because if you are just waiting here, the conversation may not be continues in a timely manner and that will not solve easily.