After I loosed that time, they stopped to ask this one. BUT offered good bonuses, may be 5000 or 10000 usdt on my balance. Support do not asked somethign about some "accounts". They use this trick to scam players. I found other complains in last few days about absolutely same story. but with smaller amounts.
Ok, so it's actually never cleared [be it through enhanced KYC or something else] and you've never prove their allegation to be wrong? Their accusation is simply went unaddressed. Your account was previously locked from withdrawal [instead of the whole account being inaccessible], and you use your balance to bets since you can't withdraw them, you lose big, and the situation with multi-acc simply vanished?
you can see it there. what I wrote to them. he didn't answer that. I lost the balance then. In a few days. this time on Monday I won money and while they were playing for time, I didn’t play. and on 20 they decided that they would not withdraw, but would steal the entire amount. The account was closed for "verification". the results of the check are “far-fetched reasons”. Some kind of multi-accounts and other nonsense. I played 99% of the time in max bet. I make deposits of 10k, 50k. and it happened a couple of times at 70-80. It’s clear to anyone that I don’t need any multi-accounts.
the questions simply ceased to exist. I started playing further, and at one point they decided to steal the balance. I think they have a sense of impunity.