I think you were being played all this time by CloudBet because, instead of allowing you to make the withdrawal, they are telling you it will be delivered to your home. It's also a privacy breach from my own point of view.
Secondly, the said betting platform has numerous scam accusations here on the forum which most of them where all solved. A user who made another accusation against them helped compile the list,
Clouded account was last active since April this year
Thanks for your time and try give me some ideas. So I need insisting here?? Because they in chat told me I received from email a answer. But this happen every year. Never a good result. Why when have millions in hands. Why is hard give me 500 usd. And for that point I don't think 500 usd is enough. But for say a number of can I try accepted. So I need make more publicity?? Here ??thanks again