just to be clear, you are saying that they have a "program" that lets you earn loyalty points when you gamble on their gambling site and those points can be exchanged for an item or something? also, they said to you in 2022 through chat that those points would not disappear but in 2024 they said that all your points are gone?

anyway, I am not really sure what can be done here since I am still a little confused. it would be great if a cloudbet representative could explain and maybe can give more context on what is going on.

you mentioned that you have emails, chat and screenshots, would you mind posting them? if the images, emails, or chats, have sensitive information you can blur them for privacy.