Quote from: acroman08 on Today at 09:57:56 PM

just to be clear, you are saying that they have a "program" that lets you earn loyalty points when you gamble on their gambling site and those points can be exchanged for an item or something? also, they said to you in 2022 through chat that those points would not disappear but in 2024 they said that all your points are gone?

anyway, I am not really sure what can be done here since I am still a little confused. it would be great if a cloudbet representative could explain and maybe can give more context on what is going on.

you mentioned that you have emails, chat and screenshots, would you mind posting them? if the images, emails, or chats, have sensitive information you can blur them for privacy.

Hello, yes. Sorry my English is not the best

In 2014 I start playing. I earning points loyalty points but in that time they told me the points work in future. One day contact me and tell me with 2.6 millions points you can redeem a phone.. when i reach that. Never I get a phone. Only ask me deposited again 5 btc and rollover x 3 and then I get. Even when already reach the points... 2 years later. 2017 I still have the points because I have a screenshot of withdrawal and se clearly my points. I ask again I support. And told me I need still waiting. In 2022 I again asked and they told me in chat I have thenpoints and talk with a vip agent how I can get is a lot of point for loose. And that vip agent. Monty! Never redeem my points. Just offer me a cashback (already have that in sportbet when I decide decreased my bets in cloudbet and use in fully sportsbet) and have a higher tier in my account for earn points. So basically deposited nothing free of the huge amount of points I have..

Today I asking again and tell me in email I get and answer. But I am tired about this. So I decide make public for them solved my issue sfor one time. I waiting more than 9 nyears. What I lost I lost... I don't care the 1000 btc I lost. I care about the things fair. And people know cliudbet is not trustly. And I want redeem my huge point at least with a free bet free spins in the slot I want. Free money( with rollover if they want) something I can feel yes my point are redeemed now!..

How I can upload pictures about all I saying??

Thanks for your time and reply me