Quote from: Fivestar4everMVP on Today at 02:00:52 AM

Quote from: gas7uazz on June 28, 2024, 08:20:10 PM

Hello community, first of all I'm sorry for my English is not the best I know...but I have this issues with @cloudbet I don't know if anyone have the same issues and if have let me know how I can resolved. In 2014 I start playing a lot of bitcoins in 2015 I reach 2.0 millions of point loyalty. In that moment contact me from cloubdt support. I can ask a phone and then send me to my house . But never I get that phone because tell me I need reach a new level 2.6 millions. And when reach never send me.. 2 years later I still asking when I can redeem my points and always told me in future you can. Now seems futures come... and they say i lost all my points because I don't play like the others years.. but I play all the rest of year at least something for don't loose anything. Now they tell me I have 0 point. But why in 2022 I have a chat when tell me cloudbet 2.6m can't be lost...and now tell me I lost?? Why in 2015 have 2.6million and 2017 have 2.6 millions too but in 2024 I have 0? Why if not program exist offering redeem point when they made a program for redeem why my point dissappear? Don't need exchange first? Anyone can give me your thoughts? What I can do? I only asking free bet or cashback I'm not asking millions of dollars... but seems they never want give anything back to me.. because I play at different price like now... please any advice for ne?? I have emails from them. Chats. Pictures to many.. I can see a lawyer? Thanks I appreciate everything.

Well, this is an issue of cloudbet not keeping to their promise, and to be honest, its a bad attitude, and this also can be considered to be a scam, regardless of the fact that it only involves them trying not to give the bonus they promised.

You could contact a lawyer if you can afford it, but this is if the ability to redeem points is included in their terms and conditions, and you have to also check to know if there is nothing about points expiration included in their terms and condition, cus if there is, then it simply means you may not have a case with them since they can claim your inactivity caused your points to expire.
And again, even if you can afford a lawyer, you have to check if the process, the expenses, the stress is worth the prize, you said you only want free bets or cashback? Is getting a lawyer worth this for you?

So, first, I will advice you read their terms and conditions to know what it says about points and whether inactivity causes it to expire, if this be true, then it's a bitter experience but I will tell you to just move on, some casinos will always look for ways to scam their users one way or the other..
But if nothing is said in the terms and conditions about points and expirations, then start by creating a scam accusation against them on this forum.

Now seems I can't use my account in cloudbet. I can't open the site with my account.