Quote from: gas7uazz on June 28, 2024, 08:20:10 PM

Hello community, first of all I'm sorry for my English is not the best I know...but I have this issues with @cloudbet I don't know if anyone have the same issues and if have let me know how I can resolved. In 2014 I start playing a lot of bitcoins in 2015 I reach 2.0 millions of point loyalty. In that moment contact me from cloubdt support. I can ask a phone and then send me to my house . But never I get that phone because tell me I need reach a new level 2.6 millions. And when reach never send me.. 2 years later I still asking when I can redeem my points and always told me in future you can. Now seems futures come... and they say i lost all my points because I don't play like the others years.. but I play all the rest of year at least something for don't loose anything. Now they tell me I have 0 point. But why in 2022 I have a chat when tell me cloudbet 2.6m can't be lost...and now tell me I lost?? Why in 2015 have 2.6million and 2017 have 2.6 millions too but in 2024 I have 0? Why if not program exist offering redeem point when they made a program for redeem why my point dissappear? Don't need exchange first? Anyone can give me your thoughts? What I can do? I only asking free bet or cashback I'm not asking millions of dollars... but seems they never want give anything back to me.. because I play at different price like now... please any advice for ne?? I have emails from them. Chats. Pictures to many.. I can see a lawyer? Thanks I appreciate everything.

It's a sad situation and I'm sorry for your situation, but unfortunately it won't do you any good to hire a lawyer because in this case cloudbet.com has the right to change or cancel anything related to bonuses, this is written in their TOS that came into effect. effective in March

Quote from: https://www.cloudbet.com/pt/help/terms

These Terms and Conditions are effective from 27 March 2024. All previous terms and conditions are no longer valid and must not be relied upon.

source: https://www.cloudbet.com/pt/help/terms

If you had seen this change in their TOS in March, then you would have seen this:

Quote from: https://www.cloudbet.com/pt/help/terms

Bonuses

8.1. Cloudbet reserves the right to cancel any bonus or bonus program (including, but not limited to deposit bonuses, free bets, free spins, reload bonuses, and the welcome bonus program) with immediate effect at its sole discretion...

source: https://www.cloudbet.com/pt/help/terms

Unfortunately you have nothing else to do. You should never play at a casino to benefit from a bonus, because in most casinos the bonus is something that is subject to change and cancellation any day the casino wants. And another point is that the support guys are employees who do not have privileged information, but who depend on the success of the casino to receive salaries. In your case, for example, the support guy told you that if you continued playing you could receive your loyalty points, because he probably didn't know if the casino would change anything in relation to loyalty points.

and at the same time he retained you to continue playing because that way he would receive his salary. So it's hard to say whether the support guy acted badly or not, but all the signs that you weren't going to get paid were clear and you ignored them. From the moment they spent 1 year deceiving you, then you should have already stopped playing at this casino because it was clear that they didn't want to give you your loyalty points and today there is no point blaming them anymore because according to their TOS. they are right to cancel anything at their casino regarding bonuses