Hi all. I ask all participants of this forum to help me. I registered at this casino on June 29. Before registering, I wrote to support asking if I could initially pass verification, to which support replied that verification was not required at their casino, and if required, verification would be completed within 24 hours..
Can you provide screenshots which support stated that they will verify your account within 24hrs? As shared by @jawhead, The casino ToS shows that it was 7 working days max.
You can use the support chat as reconsideration to speed up your verification progress since you based on that words. You should check the ToS for yourself to assure that support word is matched to their ToS since you can check whether they updated their ToS or not after you made the deposit.
This is a good learning experience for you to rely always on the ToS rather than asking the support solely since they sometimes provide information that doesn’t match in ToS.