Your screenshots are too lengthy, but what I can say to you is that you are trying to push the blame on the casino, which is irresponsible.

If you consider yourself to be someone who is vulnerable to gambling, you can help yourself in the most extreme ways by doing away with your smartphone and staying away from the Internet for a while instead of trying to blame a casino for failing in their duty to help you when in fact they have many other duties that they are trying to fulfill for other individuals who gamble with them. They may also sometimes be short-staffed, and have to answer some demands slower.