Hi all!! I recently get this email from them I can't believe what they say. Hahaha.
Hello Gas7u,
Thank you for contacting Cloudbet support.
In response to your inquiry about the Loyalty Points from 2015, we can confirm that the points you are referring to have already been redeemed. These points were part of the old welcome bonus, and you successfully accumulated the required 800 points back in 2014, which earned you the full BTC 0.5 welcome bonus in accordance with your very first deposit.
We are excited to let you know that you can continue to benefit from our new Loyalty program. Through this program, you can redeem daily rewards by checking your calendar for the countdown until the next reward can be collected. To view your available Cash Rewards, simply click on the Rewards button located at the top right of your account
I guess you need to stop chasing your old loyalty points and bonuses and start over again. Like some members here have said about the details of removing the bonus, I think you can't do anything about it; they have the right to do so. Also, if I'm not mistaken since I’m also an old player of Cloudbet, I recently received some bonuses that I can claim daily. I guess you got the same but with different amount depending on your activity in Cloudbet before. I think that is the reason why you posted this, they have this new bonus features.