Though understanding your text was a bit difficult but gradually understood it. And from the reading of the whole story and if it is true then CloudBet has scammed you because if they had promised your to redeem your points when you have reached 2.6 millions point and finally you reached the 2.6 millions points and they said again in the future and that is where I don't understood clearly. And finally you still reached there yet they refused you to redeem the points. I didn't see anything more than scam here. And if you have not redeemed the points and they are saying have redeemed them then CloudBet is not to be trusted.
If you will read again and understand what’s really going on, you will notice that the screenshot showing 2.6M points in exchange for a phone is an offer made during 2015 which is already expired/ended. Cloudbet doesn’t promised anything but the OP just failed to redeem it in time when the promotion is active.
Normally, I will support this kind of issue easily but the point involved here is acquired during the previous loyalty model that is different to current points format. Maybe cloudbet needs to recalculate the points to compensate this OG player previous wager effort,
Hello I don't forget to redeem they don't have a program for customer redeem that point. So they offe rme via email. Later when I don't received years later I continues with the point and they still with no program for redeem. When program started my points dissappear. I still in email asking and they tell me is a new program but never give me anything. Now answer me today I already exchange that in 2014 . But how is possible when 2015 offer me a phone? When 2022 tell me support chat is a lot of point for loose. When I continues asking emails every year!! And deposited too for don't loose my account. They finally don't give me anything. Just I lost many years for anything. I asked 10 dollars but they say no.. just that point I received in 2014 0.5 btc lol...