Though understanding your text was a bit difficult but gradually understood it. And from the reading of the whole story and if it is true then CloudBet has scammed you because if they had promised your to redeem your points when you have reached 2.6 millions point and finally you reached the 2.6 millions points and they said again in the future and that is where I don't understood clearly. And finally you still reached there yet they refused you to redeem the points. I didn't see anything more than scam here. And if you have not redeemed the points and they are saying have redeemed them then CloudBet is not to be trusted.
If you will read again and understand what’s really going on, you will notice that the screenshot showing 2.6M points in exchange for a phone is an offer made during 2015 which is already expired/ended. Cloudbet doesn’t promised anything but the OP just failed to redeem it in time when the promotion is active.
Normally, I will support this kind of issue easily but the point involved here is acquired during the previous loyalty model that is different to current points format. Maybe cloudbet needs to recalculate the points to compensate this OG player previous wager effort,
I think from what he said he wanted to redeem the points but CloudBet didn't allow him to do that. And my points was if really he had met all the criteria to redeem the points then why didn't they allow him to redeem and that is where I am seeing some kind of fraudulent activities from CloudBet. If a gambler is participating in your casino and be a free bet or paid bet and if the person meets up all the requirements then you have to allow the person to withdraw the wins and don't to framing stories and finally because of their he left the points there and did play like before again in the past years and new model was introduced and his points were burn off to 0. The points were 2.0 and he wanted to withdraw but they said he had to complete it to 2.6 and he did yet they didn't so whose fault was that?