Also, one of the reasons why Cloudbet isn't really active in this forum anymore is because of the rising accusations against them in recent years.
This should even be a bigger reason for them to stick around and clear up any accusation that come a long. I remember at one time, I even tagged them for some unresolved issue but after some weeks they came around and resolved it.
Cloudbet always involved on serious scam accusation in the past that resolved very slowly since they initially ignore/denied it. They are just forced to compensate the victim when the community already do an action to tagged them. This happened multiple times and the negative tag stay for a long period before they resolved.
I think this is the reason why they choose to become silent here to avoid late response to the issue since they are focused with their online support in the casino.
Too bad that they give up the promotion in the forum.