Hey everyone, hoping someone here can help or give me some advice. So I used to play RollBit a lot over the years and around January of this year I decided to self-ban my account on their casino games and only use their leverage trading platform. Over the months I did a few leverage trades, some deposits here and there but honestly completely forgot about it. I was playing some other websites and decided to go back onto RollBit. I deposited $11.2k and then got the message of hey you cannot play slots or any casino games. I went to withdraw my money and it got flagged. Razer said I had to KYC, I did it and they said that it was invalid and they needed the “true account holder” to kyc. I tried to cooperate got nothing besides the same message. I figured it was because I was using a different device, so I completed the KYC on my main account and recently they said the same thing.

I know you guys get these a lot as I’ve seen, and I’m not trying to ruin RollBit but I do not know what to do. After two KYC attempts they are repeatedly saying “We need the true account holder to complete the KYC” I am the true account holder, and I’ve completed it twice. They say if I do it again that’s not the “true account holder” they will close my account and then I lose my money.

There is zero cooperation and no help, I’ve offered a video call, I’ve asked why it’s just the same message every time.