Quote from: TheManMole on Today at 08:04:24 AM

Hey everyone, hoping someone here can help or give me some advice. So I used to play RollBit a lot over the years and around January of this year I decided to self-ban my account on their casino games and only use their leverage trading platform. Over the months I did a few leverage trades, some deposits here and there but honestly completely forgot about it. I was playing some other websites and decided to go back onto RollBit. I deposited $11.2k and then got the message of hey you cannot play slots or any casino games. I went to withdraw my money and it got flagged. Razer said I had to KYC, I did it and they said that it was invalid and they needed the “true account holder” to kyc. I tried to cooperate got nothing besides the same message. I figured it was because I was using a different device, so I completed the KYC on my main account and recently they said the same thing.

I know you guys get these a lot as I’ve seen, and I’m not trying to ruin RollBit but I do not know what to do. After two KYC attempts they are repeatedly saying “We need the true account holder to complete the KYC” I am the true account holder, and I’ve completed it twice. They say if I do it again that’s not the “true account holder” they will close my account and then I lose my money.

There is zero cooperation and no help, I’ve offered a video call, I’ve asked why it’s just the same message every time.

Thanks for posting this here!

I'm familiar with this case as I've been the one replying to it. It's a pretty easy one to resolve, we simply need the true account controller to complete KYC, or at least be given a reason why they are unable to complete KYC.

We know the individual currently completing KYC is not the true account controller. This is considered KYC circumvention, hence the suggestion that we'll need to close the account should they not be able to complete KYC.

This is not a case about funds on the account as those would be returned in these 2 scenarios: account controller completes KYC successfully or account is closed due to inability to complete KYC.

Thanks,
Razer