Quote from: acroman08 on Today at 08:18:39 AM

Quote from: TheManMole on Today at 08:04:24 AM

I figured it was because I was using a different device, so I completed the KYC on my main account and recently they said the same thing.

regarding this part, did you mean to say the main device you use to gamble on Rollbit? because if you read what I quoted it sounded like you were using two different accounts.

anyway, would you mind posting screenshots of your conversation like chats or emails with their support? it will act as evidence supporting your claims.

I'll PM Rollbit Razer informing him about your issue with their casino, perhaps there is a misunderstanding and he can help clear it up and resolve your issue.

Hey man, first of all really appreciate your response and help. I was not using two different accounts I just at first used a different device to KYC than my main playing one. I ended up doing the KYC on both devices, I am happy to post screenshots but it looks like Razer has responded so I’ll see if I can resolve it with him first.