Re: metaspins casino scammed me with amount more that 180 000 usdt

Of course, I have already contacted lawyers. When something becomes clear, I will post it here. the amount is very large

Keep us posted regarding the lawyer you contacted.

Quote from: aleks86 on July 01, 2024, 08:45:19 PM

Why does a hi stake player need a second account? this is nonsense

that’s why he can’t explain anything. Before this, for this reason, they were no longer withdrawn to me. but you haven't read all this. or you have some difficulties in perception.

There is no difficulty in perception. This post from Metaspins.com seems fairly conclusive. The stance they have chosen to take means they are citing your breach of rules for all of your accounts being banned. They have no intention of letting you withdraw any funds that were won as a result of breaching the terms and conditions therefore your options are limited and none would probably help you receive any funds.

On the other side, it's worth noting that OP was previously locked from withdrawals for the very same accusation he currently have right now, and that limitation was temporarily "revoked" once he lost a lot. They let him play and withdraw instead of verifying their findings, for a while, only to have that situation reemerged [this time his entire account got locked] when he once again tries to withdraw big.

So, I think it's only fair to consider that the casino also plays a dirty hand here. Since they can still be online from the last time I tried to get it clarified, I don't think they have any intention to straighten it. And I tend to think the reluctance was due to that the situation is true.

I am not saying OP is not wrong here, the casino's finding might be true, that OP had multi-acc, but that doesn't justify their action to lock withdrawal feature so the player can lose big, unlock it once the balance drained, and re-block them when he tries to made another big withdrawal.

I am leaving a negative tag for this, as it is a trait that's very detrimental for a casino and it exposes the community to a risk.

Metaspin's.com, feel free to pop back whenever you're ready to give plausible explanation.

Hi again,

We have not previously accused this customer of having multiple accounts, nor have we reopened an account after determining such a breach of our terms and conditions. We do not close accounts without reason, nor do we reinstate accounts once it has been established that multiple accounts were created in violation of our policies.

While we have investigated this customer's gameplay several times following significant wins, resulting in withholding withdrawals during these reviews, we would like to emphasize that this is a standard procedure. Once such gameplay checks with providers have been completed, we have promptly paid out all previous significant winnings. As previously stated, all communication regarding past withdrawals has been promptly and transparently conveyed to the customer via email or in LiveChat.

It was recently that we discovered and can prove that this customer has multiple accounts, which constitutes a breach of our terms and conditions. Consequently, the account has been disabled.

We hope this clarifies any questions you may have regarding the situation.