Quote from: holydarkness on Today at 05:05:56 PM

Quote from: Metaspins.com on Today at 03:06:54 PM

Quote from: holydarkness on July 02, 2024, 08:06:29 AM

[...]
I am not saying OP is not wrong here, the casino's finding might be true, that OP had multi-acc, but that doesn't justify their action to lock withdrawal feature so the player can lose big, unlock it once the balance drained, and re-block them when he tries to made another big withdrawal.

I am leaving a negative tag for this, as it is a trait that's very detrimental for a casino and it exposes the community to a risk.

Metaspin's.com, feel free to pop back whenever you're ready to give plausible explanation.

Hi again,

We have not previously accused this customer of having multiple accounts, nor have we reopened an account after determining such a breach of our terms and conditions. We do not close accounts without reason, nor do we reinstate accounts once it has been established that multiple accounts were created in violation of our policies.

While we have investigated this customer's gameplay several times following significant wins, resulting in withholding withdrawals during these reviews, we would like to emphasize that this is a standard procedure. Once such gameplay checks with providers have been completed, we have promptly paid out all previous significant winnings. As previously stated, all communication regarding past withdrawals has been promptly and transparently conveyed to the customer via email or in LiveChat.

It was recently that we discovered and can prove that this customer has multiple accounts, which constitutes a breach of our terms and conditions. Consequently, the account has been disabled.

We hope this clarifies any questions you may have regarding the situation.

Kind Regards,
Metaspins Customer Experience Team

Thank you for coming back to this thread and attempting to address the matter. I understand correctly that the previous situation with OP around last year, where his withdrawal function was temporarily disabled was due to a big win [and yes, I understand that this is a standard procedure shared amongst many casinos] instead of multi-acc accusation, and that OP was already well informed about this through email?

If it's not too much to ask, can the email or chat about this be shared to public for verification purpose, so that we know you did not just made up the story? I believe OP won't mind and won't consider it as a breach of his privacy, and is giving his blessing for this, as/if he didn't have anything to hide.

OP, aleks86, you can prove their defense to be wrong if it is what happened [that the previous situation last year was about multi-acc]. I believe, judging from their explanation above, they send you an email with some explanation? If the situation is like what you described instead of what they told us, then the email will rather likely to state your withdrawal got temporarily frozen for multi-acc situation instead of simply being investigated.

last year they frozen my withdraws with reason that I have some linked account, You saw screenshot about it. Now like I understand metaspins scam casino agent said taht they just verified winnings. It is already bullshit. About my account disabled. I wrote, that one day i tried to login to gamble. and saw that account are closed. I asked in chat, only then, they send me some email, where asked about some emails, which are registred at metaspins too, and they asked about this emails. One from this email was my brother email, and then of course, I said about it. But You need to know, that my brother registred at this casino more that year ago. and he live not in same flat, HE LIVE IN OTHER COUNTRY. I wrote to metaspins that this account is my brother account. But after I asked my brother, he said that when he registred and made deposit, casino instantly blocked him.
But none of this matters. I played in the casino for 9 months, and they blocked me only when I received winnings many times in a row. then they decided to “find” some multi-accounts. It’s clear that I, as a hi stakes player, don’t need this at all.