I don't care what excuse KNC wants to use, this was NOT an instance of UPS mishandling or even a problem with the packing. These units could have had white-glove treatment in every step of transport and still would have arrived in pieces. This is undoubtedly a problem with engineering and assembly.
And the tool that packed them.
Firstly, using bubble wrap with the LARGE air bubbles with idiotic. That'll bounce things around twice as much as the smaller bubble wrap.
Secondly, they should have used the pink bubble wrap (anti-static) for sensitive electronic hardware. But wait - it costs more than regular bubble wrap. So why didn't they? Because knc are _____ ________!