The main issue is related to the withdrawal delay, and it looks like they don't want to solve it. The support won't even helpful in withdrawal delays related issues. They will only tell you to wait. In the past, there was not much complaints from the users when 'wetsuit' was using a single hot wallet with enough balance. Maybe the 25% APY of FUN tokens and BTC interest amount has made Freebitco less profitable for him in the long term. That's why they are keeping the users in a frustrated situation.
Perhaps the problem lies elsewhere entirely. The hot wallet was emptied by TheQuin, and at the moment wetsuit has a loss of 1 million dollars or more. Now, a question for you: What would you do if you found yourself in such a situation? Would you cover the losses out of your own pocket, considering that it would take about 10 years of earnings from the freebitco.in to cover your loss?