Quote from: Rating Place on July 10, 2024, 09:56:45 PM

You are taking the book's side by making the OP go through hell and high water with unnecessary documentation instead of questioning Razor. You have a closer relationship with Razor than I do, but this is the type of question I’d like answered.

That "unnecessary documentation" is a suggestion for OP since he asked for advise on what to provide to make his case moving. As Rollbit currently highlighted the issue where he made a statement of being a UK resident, best way [IMO] will be to disprove his own statement and allows him to retract that, effectively forcing Rollbit to accept that OP's statement is not true and they have to reevaluate OP's case, thus [hopefully] the enhanced KYC.

If the process of providing such documentation that allows OP to get his situation cleared requires OP to go through hell and high water, then as long as he doesn't mind, I'll be more than happy to drag him over boiling pot, shards of glasses, flaming red charcoal, and perhaps poke him with Lucifer's own pitchfork myself. Keyword: as long as he doesn't mind.

Those three points, the "unnecessary documentation" I wrote were that: suggestions for OP to get through with this situation, it's explicitly stated if you bother to read carefully. So again I ask, how do I take book's side?

I've asked you if you probably have a better way to assist OP, to disprove his own claim of UK residency and to prove that not even once he ever played within UK soil. Feel free to pitch in if you have a better idea, as it'll apparently be a fluffy, silk-soft road.

Quote from: Rating Place on July 10, 2024, 09:56:45 PM

Razor,

The player has submitted his resident permit, rental agreement and bank statements. All show that the player is a resident of LUX. Rollbit's ToS allow residents of LUX to play. The ToS state nothing about where the bets were generated from making IP addresses irrelevant. Is there anything else that the poster can submit to change your position?

And at this point I honestly not sure if you have a complete understanding of the situation. There is a ToS about where the bets generated from, it made IP addresses relevant.

That is the exact difficulty OP faced. He made a statement that he's a UK resident, he has UK IP on his log, it made him violated their ToS, and Rollbit held this statement against him. Unless we can disprove his own statement, that's the ongoing narrative. Nowhere, not even in civil court, such a written statement implicating self can easily be striked without strong basis, and that's what we try to do: to help OP prove that he has never accessed Rollbit from UK

Quote from: AHOYBRAUSE on Today at 03:40:08 AM

Nah man, I seriously doubt holydarkness is taking the casino's side. He is always very unbiased in cases like this.
The only problem here is the silence of Razor. Why is it so hard to make and extended KYC process?? OP clearly is ok with that and wants to show any proof imaginable to show his side of the story, yet rollbit doesn't even react on that.

It is ok to have doubts about OP's honesty but at least give him a fair chance to prove his point instead of make a bold statement and pretty much make a verdict without a trial. This is a lot of money we are talking about. Rollbit is a rich casino and he is just one of thousands of (mostly losing) players. Treating a player like this should be a warning to everyone considering playing there and trusting the site with their money.

I'd like to think that... well, to be completely honest, "think" is not the right word, it's "hope", since I honestly can't predict where will this case goes. The way I understand it, Razer has handed the case to their compliance team since OP also escalated to their support channel other than this thread [it's also indicated on the last screenshot OP provided, where Rollbit state the email will be their means of communication], so he didn't have any control over the case anymore [this practice is quite common, where a higher-ups of a casino let their department made their decision, and the higher-ups won't [or even can't] turn the decision made]. I don't think Razer even following this thread anymore.

So, that above said, I'd like to hope that once we can help OP disprove his own previous statement about being UK resident, Rollbit will have nothing against him anymore and would have to allow him to do the video KYC, or whatever enhanced verification that will sort this situation out.

OP, Petermario, how likely is it to procure such documentation I previously asked? Or, if you'd like other path to pursue, can you perhaps tell us your situation with wifi? Perhaps the true situation behind it was not as "malicious" as Rollbit assumed, and perhaps sharing it here will help.

Quote from: JollyGood on Today at 08:39:36 AM

I am new to this thread but have read up on most of the details and do feel sympathy for you because $64,000 is a lot of money.

[...]

Umm... the situation with Spanish provider is --I believe-- already cleared and it's no longer an issue. Vodavone gave an official email, explaining that even if OP accessed the internet from LUX, his IP will still show as ES.