I am new to this thread but have read up on most of the details and do feel sympathy for you because $64,000 is a lot of money. When you stated there were never any issues when you deposited and withdrew around $60,000 over a two year period but on this occasion when the sum reached $64,000 it became an issue, this is something all casinos and gaming websites should look to improve. If they can block withdrawals based on their terms and conditions then surely they can block deposits on the very same terms and conditions too. This does seem extremely harsh and unfair.
For clarity, if you are currently in Luxembourg, can you use your phone with your regular Spanish sim and open a browser without using any sort of VPN and then take a screenshot of what you see when you visit this website:
https://www.whatismyip.comAccording to the screenshots you provided earlier, it should be showing a Spanish IP address because of EU regulations (even though most would have thought it would be a local Luxembourg IP address) but a screenshot can settle the issue.
Hi everyone, Rollbit got back to me with the following email (see attached below), I am still drafting a response and will send a draft across here first, but I think their arguments/points in their email are deeply flawed, at least they have admitted the point on the mobile phone IP location.
1. They suggest that the due to me living in the UK currently (I still have not moved and still reside in LUX), voids the fact that I lived in LUX when using the account. This argument does not hold up, as I have been residing in LUX throughout the time of opening and using my account, therefore it is irrelevant where my current location is (again, I am still in LUX).
2. They argue that it is "extremely unlikely" that I reside and live there given there have been no IP hits. This has been explained in length, but I only used my phone to connect to Rollbit and I always use my data as they are unlimited. I believe a KYC will help them place me in LUX for the time I have been using the account (and currently).
3. They ask why wouldnt I use my Wifi even at home, and the fact is that I always use the data on my phone given I dont have restrictions on usage.
Could you please help me on some proof or suggestions I could make to them so we can move the case forward?
Thank you very much