They may not be used to this platform hence their absence for over 12 hours. I think they would soon be conversant with how things are done here after some time.
Let's give them more time so they can sort everything out and fix all the reported issues.
They have been away for few hours and the left a notice regarding the status of their service. So, not sure what more do you expect them to do!
However, I believe they should have took their time to conduct a beta phase then they can officially launch their service and announce it here.