First which document do you use for the verification a d how many documents did you submit for the verification request, the reason for asking this is because some times their are documents that if the name arrangement varies, it will become hard or even impossible to proces them for kyc verifications, what I will advice you is to first of all check which casino that you already have verification on, and check the document you use on them, if is your driver license or other Ids you will likely to be able to pass through the kyc using that same documents.